Showing posts with label blame. Show all posts
Showing posts with label blame. Show all posts

Wednesday, April 8, 2015

FedEx fucking sucks, when incompetence goes way too far...



I seriously can't make this up, after today I am seriously questioning how the fuck is a company like FedEx still in fucking business!!!
A package was ordered on April 3rd, 2015.  Said package was expected to arrive on April 8th, 2015 by 10:30am.  The arrival time was very specific, usually with carriers you see that the time of delivery is by the end of the day on a particular date. This morning I decided to check the FeDex website to see where the package was and if it was in fact on route to my house.  Their tracking system showed the package in Memphis, TN.  The package's final destination is Charlotte, NC.
I went ahead and I called FedEx and asked them where the package was, the response I got from their international department (package was coming from China) was that there were issues with customs and customs did not release the package on time, but now the package was released from customs and it was in a warehouse in Tennessee waiting to be transferred to cargo so that it could be shipped to Charlotte.
I asked when it was released from customs and the lady said it was released yesterday at 5pm.  I told her ok so it would be in cargo sometime this morning and it should be here tomorrow, she said yes it should be there tomorrow.  I said can you assure me that my package is going to be here tomorrow, she said well I cannot assure you of that because anything can happen and then she added: "the plane might not work and that might delay your package even more."
I said: So, you are telling me that the plane might not work and you don't have a different one that you can put the package on? She said: well, the package is waiting to be transferred to cargo so that it can be shipped to the final destination.  I said: Why is it just sitting there waiting? It was supposed to be express delivered and it's not like customs has it so it should be on its way to my house right now.
She had no answer for me other than no one should have promised the package today since anything can happen with the cargo and the plane might not work so the package would have been delayed even more.
I seriously cannot make this up and this is not where the story ends.  The tracking on the FedEx website says the package is in transit to Japan. So I called them again this afternoon.  The lady that answered me in the international customer service department said: Your package seems to be having issues with customs, and it is still in China.  I said: the lady that I spoke to at 9am this morning said that the package was in Memphis and that customs had released said package so it was just waiting on a warehouse to be transferred to cargo and it would be shipped to me so long as the airplane was working.  Cause I am guessing FedEx, only has one fucking cargo airplane that flies from TN to NC.
The lady said ohh no, it looks like your packages are in Anchorage, AK you are expecting two packages right? I said: No, I am expecting only one! She says: Ohh yes yes, it is in Anchorage and the representative you spoke to earlier should have started a trace  to see where the package is, that is when I told her that since the representative that I spoke with in the morning did not do her job and she seemed to have no idea what the hell was going on, to transfer me to a supervisor.
Exact wordings she used after I said that: "It seems like a trace for this package should have been opened this morning and since that did not happen this issue will have to be escalated to a supervisor, would you like me to transfer you to one?"
This is the part where you want to be able to reach through the damn phone and start strangling some sense into people... Finally I get the supervisor on the line, and the supervisor says to me: It looks like your packages are on their way to China from Japan, you are expecting two packages correct? I said: no, it is only one! He tried to fix that whole situation and said: ohh yes yes I was reading wrong, but your package is on its way to China from Japan.  I had to ask how the fucking hell did my package get to Japan, I mean one thing would have been for them to have accidentally sent it back to China right but the package had been in Memphis, then in Anchorage and then in Memphis again and from Memphis the package was sent to Japan, and now there was no estimated delivery time.
I don't know which one was the idiot that said it but at some point I heard: Well, the good news is that it did make it to the USA! Well, you fucking morons!!!! That it made it to the USA helps me fucking none because the package is no where in the USA...
Supervisor said he was going to finally open the trace and investigate where the package was so that I could get an estimated time of arrival, and that someone will be contacting me within 2 hours to let me know what is going on.
I got a call 45 minutes later and it seems like the more you fucking move up the chain of command of the Federal Express corporation the more incompetent they seem to get.  I asked where was my package, yet again... Ma'am your package is in China.  It somehow went to Japan and then back to China.  I said: are you going to tell me when the package will arrive here, cause it is not supposed to be in China, and could you explain to me how the package came to Memphis, and then went to Anchorage and went from Anchorage to Memphis and from Memphis it went to Japan and from Japan you are telling me that now China has it?  She said yes, it seems to have been human error and there is not much we can do about that.  I said so my package is in China now, she said: well we are waiting for China to open so that we can ask where the package is.  So you really don't know where my package is and you are telling me that you've lost it due to human error. She immediately tried to rephrase that, of course I did not let her.
So here is the bottom line:

1. A package was ordered, said package was being shipped from China to Charlotte, NC.
2. Said package made it from China to Memphis, TN in one day, the tracking of it (picture attached to this post) states that customs released the package.
3.  Package was then sent to Anchorage, AK. For those that do not know geography (like some of the people that work for FedEx), Anchorage, AK is on the opposite side of Charlotte, NC.
4. From there, the package was sent back to Memphis, TN to be shipped over to Japan.
5. From Japan it appears to be in transit to China and now we have to wait for China to open (because I guess China is close for business at the moment, even though it was 7am in China when I got the call from FedEx) in order to find if the package is actually there.
6. At this point, FedEx does not want to state that the package is actually fucking lost and they don't have the slightest fucking idea as to where the darn package is.
7.  For a company that only focuses on delivering packages all over the fucking world saying that this is fucking human error and counting it as just one fucking human error not the 4 different errors made while handling said package is beyond fucking unbelievable!!! This is not human error, this is fucking incompetence! Specially when handling a package that has a priority tag attached to it.  The damn post office does a better job than FedEx!!! That is saying something!!!!
9. The excuse that the airplane might not work and therefore it would delay my package a day or two, went out the fucking window when their tracking system states that the package had travel from one end of the country to another and then traveled to a different continent where it was not supposed to ever be in the first place, only to travel back to the original place... Looks like their fucking airplane (because it appears that they only have one) is working perfectly fine!
8. We have to give them credit for something, I mean they were even proud of the fact that the package had made it to the United States at some point, congratu-fucking-lations!!!

For such a huge company to have this mishaps happen so fucking often, is beyond unacceptable, they charge an extreme amount of money to deliver packages and they cannot even do their job right... This is not the first time this happens either, a while ago I had a package that was paid to be delivered on Saturday and said package was sent out within the United States and it was not even a great distance that the package was supposed to travel... Said package was delivered Monday afternoon, not even Monday first thing in the morning... Monday afternoon!!!!  That is the level of incompetence that this company has and in all this mess they cannot even admit the fact that they screwed up and they did it big time!!! All they can say is sorry for the inconvenience, you will receive your package soon... and what the hell do they mean by soon? Well apparently it means whenever the fuck they find it...

Tuesday, October 21, 2014

Life and faith...

I have not actually sat here and blogged about anything lately, life has been as hectic as it can get and more annoying than ever. 
It's kind of hard to get yourself together when you have so many people around you that are counting on you, that see you as something that you don't really feel you are at the moment. 
It is even more annoying not having the time to actually heal from past wounds and at the same time have new ones being caused on you. 
It can be extremely hard finding yourself as the person everyone needs to go to for advice and yet not feeling like you are able to put your things together. 
Some say life is messy, it is possible though that we make it messy.  It is possible that as we go through life we busy ourselves with so many things and then forget that there are things that needed more of our attention. 
Other times we want to trust people, give them a second chance because a part of you felt like that was the right thing to do, and then those people turn around and do what they did before but three times worse than before.  Then life gets messy, but it was not messy, it got messy because you trusted and unfortunately you cannot go through life with distrust. We all need to have some level of trust of others, but unfortunately even when we trust the bare minimum we can still get hurt, we can get burned.
I can always count on my good friend karma to come to the rescue when things like that happen to me, when people that are given a second chance just completely turn around and mess up again, when I make life messy because I keep on trusting and giving the second chances.
And when that happens, when that blow comes towards you, it is easy to distrust, to lose faith and to thing that life is messy, that is not that life is made messy but people but that it is naturally messy. It's hard to remind ourselves that human beings are the ones that are naturally selfish and that because of that they tend to make this life messy. That our own selfishness is what causes us to not live in peace and tolerance of others, because it is our selfishness that makes us stubborn and unwilling to see when we have made a mistake. 
But life is is about having faith that even when you have created a mess or someone has brought mess into your life that as long as you leave that selfish part of you to the side that you will be able to see how life has a way of cleaning things up and making them right, rather than making them even messier. 
It takes a while to see it, it takes a while to start to trust again in something bigger, something you cannot see or have proof of its existence, some people don't even get there, but I think that if we just put our trust in humans, just in ourselves... The ones that are constantly making mistakes and that half the time don't even know what the hell they want. Those who hurt with words and actions, the ones that come in to your life to hurt you and then leave, the ones who say they will do certain things and then either do the opposite or do nothing at all and end up breaking promises. 
Why would I ever trust in people, in the selfishness of people? There are very few that are not like that and those are really hard to find, I wish they weren't but keeping to themselves is the only way they won't get as hurt. 
Those that are not as selfish are the loners, the ones that don't ask for anything when they help others, the ones that don't want the glory after helping someone, the ones that don't throw it in their faces after having helped someone... They are hard to find because they don't fit in the world we live in, it is easier for them to get hurt because they want to see the good in people.  Eventually they tend to close themselves up and not say much, the war against the ones that hurt turns into a pointless thing, it becomes a waste of energy because the reality is that there are more selfish people than there are unselfish ones. 
So I trust and have faith that there is something greater than humans, that there is one thing that we don't understand or see, that helps those who have been intentionally and undeservingly hurt. Maybe it does not really exist, maybe because I can't find proof I am irrational in believing in it but we are all irrational. We believe in someone we don't know only because they have a title, we believe in pictures even though they can be easily manipulated, we believe and trust in our family because we think that they will always have our best interest at heart.  All of it is irrational, we have no reason to trust, we don't know if they are lying or not, we never know if they are plotting something, we don't know their intentions, we can never really know who they are, yet we trust in them only because we can see them.
So why not trust in something that is all good and that has our best interest at its hands even when we don't see that what has happened is actually good for us at the moment that it happens.  Why not create it? why not just believe in its existence and give myself some hope that all of it has a purpose, because if it doesn't have one then why do it? 
I wish people were different, I wish that everyone could live in peace and harmony. I wish there were less bad and more good done for everyone's sake, but that is something I might not get to see in this particular plane of existence, all I can really do is change myself and accept that I can't change the world.

Friday, September 12, 2014

On pain and suffering...

Woke up today to a message from one of my cousins, she had sent me the link to one of Kirk Cameron's documentaries, in the message she stated that it was a must watch and that she could not have said it better than the way he put it.
I decided to watch the one hour documentary which attempts to answer questions like: why do bad things happen to good people?, why doesn't God stop pain and suffering?, why there is death and sickness when there is supposedly a God that can stop all of it?, why doesn't God cure everyone?, and more questions among those lines.... eventually we get to the selfish question that every human being on this planet asks themselves when things are not going their way which is WHY ME?
Yes, yes I called you all selfish, the reality is that we all are, we are born that way because really when you think about it if we weren't we would not be able to survive, a baby wants food when it wants food and the baby cannot be told I am sorry you must wait because I have things to do, if you do that then the baby will cry bloody murder, why? Because the baby naturally and instinctively knows that it needs to eat in order to survive. However, as the years pass by we learn to not be as selfish, we learn to help others and we learn to love unconditionally, not love because we need something from another person but because it is a good feeling to just love. Now, some will argue that because we get a good feeling from loving then that also puts us in the selfish pile vs the non-selfish one, and yeah you can look at it that way but that is not something I will argue on this post.
So, I am sitting there watching this documentary and listening to Mr. Cameron pretty much recite the Bible, which he, as many Christians do, confuses the words written in them with the word of God. For the purpose of this particular post I am not go into a lot of arguments as to why that is not true but let me just say that:
1. The Bible was written by men, humans, let's say God did spoke to them and this is assuming God does exist (and I am not saying I don't believe God does) humans tend to interpret things and have the ability to change words to fit their own agenda.
2. Let's say that the words of the Bible are the words of God and God really did write this book, well the original one was written in a language that a lot of the people on earth do not understand and therefore it has had to be translated to many languages by many different people. In essence that book is merely a philosophical book which can give some answers to certain questions we as human posit that we have not been able to answer in any other way.

With that said... Let me continue...

Mr. Cameron starts with how the earth was created, how men were created, which as much as I like to go with what the Bible states and how God created this earth, there are just a lot of questions that are raised that the Bible does not explain, questions that each of us must answer on our own because really in the end all we can do is speculate. He tells us how Adam was supposed to protect Eve and how he failed in doing that because all he did was just watch Eve eat from the "forbidden" tree and did nothing to stop her, statements in which he seems to completely take the blame out of Eve and just put it on Adam. So, I guess it's Adam's fault we are all here living in misery right?
Well then he states how God, his God is all loving and forgiving, yet... God still kicks Adam and Eve out of the Garden of Eden and tells them now they will not live forever, on that note... even though God is all just, he also decides that it will not just be Adam and Eve that pay for their "wrong doing" (who would have thought that eating an apple would create such havoc) but every single human being will go ahead and have to pay for what they did.... Now that is like saying someone came to your door and killed someone you loved and then not only do we put away the person that committed the crime but we also condemn everyone else on this earth for the same crime even though they did not committed it. Now he does add that God is still just and caring and loving because he dresses Adam and Eve in animal fur when they become ashamed of being naked, later he adds that maybe it was God that said well you are acting like beasts (since they did not obey him) and now you will be dressed like ones... I understand that  that is Mr. Cameron's view but you can't have it both ways, someone so "perfect" as you seem to believe that God is cannot be both unforgiving and forgiving at the same time, you can be just and unjust, I mean really? Is this what they do when they talk about the Gospel?

He continues on with the story of Noah, and the Tower of Babel, and Abraham and as touching as it was to see him think about all of this because a family that seems to be close to him ended up losing their son to cancer after their child had been battling it for 10 years, he still is unable to really answer the question and instead most of the time he is just babbling about God and all the things he tried to do to make sure that we were taken care of and eventually lift ourselves to the heavens.

Here is the thing, when it comes to these kinds of questions of why does pain and suffering exist, unfortunately as much as we want to try and explain it with a collection of books written centuries ago, we really can't, the book tells stories about pain and suffering, most of which is caused by none other than us. Yes at the end Mr. Cameron states that we all have a purpose, one thing we have to fulfill, that life is a big theater production in which God is the Director, Producer, Screen Writer, etc... And we are mere actors, there is a philosophical text on this particular notion and it made a bit of sense especially since we really are not in control of our lives, everything we do is dependent on someone else, whether that someone else is someone closer to you or not, every decision you make in life, its outcome is not dependent just on you but on someone else because we don't live in this world alone.

So why does pain and suffering exist? We suffer because we want to, we suffer because we get attached to things, to people, suffering is a human emotion, pain is earthly not heavenly, we can say that God is not perfect because he created a world that is imperfect, so how can a perfect God create an imperfect world? A world full of suffering and pain? Change the view of the world you are seeing, the world itself is perfect, each of us was given the ability to choose and the ability to think and act the way we see it best, and each of us was created differently from one another therefore each of us will have different views and different ideas. It is because we are all created so differently that this world is not one bit of boring, we are here to learn and I agree that everything that we go through teaches us all a lesson each situation is different and therefore each lesson is different and yes I could sit here and talk all about what I have learned in the hope that you will learn it too and maybe live a happier life but if you are not willing to learn it by listening to someone else then if it is a lesson you must learn life itself or God will put you in a similar situation in order for you to learn your own lessons, some decide that they will learn others decide that they will not.

And going back to pain and suffering being an earthly thing... Have you ever just stepped back for a moment and really thought about all the other things that were going on in your life that were actually good? Life always sends good things to us, but as humans we are so self-destructive that when we see something good happening we believe we either don't deserve it or that suffering will eventually come from it and eventually it ends up happening because we expect it and then we find a reason to suffer. Whether it is that your job sucks, that you don't have enough money, that you are not healthy enough, that you might find out that you are going to have to battle a deadly disease (and on that note let me remind you all that life is deadly, we all end up in a grave eventually so saying deadly disease is kind of dumb) but we all always find something to complain about, something always sucks and when we focus on everything that sucks for us we tend to drown ourselves in this bubble of negativity which in turn clouds us and stops us from seeing the amazing things we have in life and we become ungrateful and intolerant of others and that in turn creates a lot of chaos in the world. It is not until the day that each of us starts to see life in a different way that pain and suffering will end, every single person on this planet must come to the acceptance that we are not alone and that we have to not just preach tolerance but practice it and I am sorry to tell you but not many people practice tolerance. And back to acceptance, we must accept that this world we live in, is perfect, a world where everyone would agree with everyone else would just be plain boring, a world where everyone was created equal would be extremely boring, a world where there were no "bad" things happening would be a depressing world because then how would we know what the happy and good things were? A world where sickness did not exist would not allow us to appreciate the times when we are healthy, those times that we often take for granted. A world where there was no death would not teach us to appreciate the moments we have now, even though most times we don't appreciate it and it tends to be the times when we completely stop appreciating those beautiful moments we have with close friends, family, nature that we get reminded that life is short and that death can come at any time so you might as well enjoy it.

Wednesday, September 12, 2012

A Failed Relationship.

Yesterday I got a message from a friend that said he had been cheated on by his girlfriend while he was away on a trip and while I am not very good at being empathetic with people because I believe everyone feels completely different even if the circumstances are similar or the same, I could not help but start thinking how I felt every time a relationship that I have had failed.
In the past I have been cheated on, lied to, and well men have had the tendencies to be disloyal in more ways than one, and by disloyal I don't mean just cheating I mean them talking behind my back, not communicating with me and plotting to leave me without me knowing while everyone else did.
Every time a relationship failed, I could not help but to think that somehow it was all my fault, that I must have done something extremely wrong to deserve the fact that they lied, cheated, or plotted to just leave and it did not come to my attention until yesterday when I caught myself telling my friend that I would not say that things happen for a reason because when things we don't want to happen  end up happening well the last thing we want to hear usually is "things happen for a reason" you always want to say well I want that reason, and is reasonable to want to know the reason for bad stuff happening to us, so instead of just accepting that sometimes things just don't work out and that the person we were with was not the right one we decide we will just take the fault for it.
I cannot begin to tell you how many times I have blamed myself for everything bad that has happened, and while I know that my decisions have probably put me in situations where I would not have otherwise been put in had I not decided to go against my very own intuition, in a relationship is the job of both people involved to communicate with each other about how they are feeling and for both to be open minded to the fact that sometimes the other might say things that they think to be true in their mind but that were just taken out of context when the other person said it and there is no better way to clear up any misunderstandings than by talking with the other person about it, if you don't then all you are ever going to do is wonder and wondering is never good in a relationship, I think things should always be as clear as you can possibly get them to be.
While I was continuing my journey through the day and wondering why I always tried to take credit for the bad other people did, I also wondered how many people out there, women and men, take the fault for what the other person did, how many say: well, if I was good enough my husband would not have done drugs and would have stayed with me; or if I loved my husband enough and the way I was supposed to love him he would have not gone to do drugs. My favorite one is: maybe if I would have been more out there and more available, or more free and more happy then he/she would not have cheated on me. I figured a lot of us probably do this, just by talking to friends that have had relationships failed and listening to people talk about their failed relationships I always sense that deep inside they take the blame, maybe if they would not have pushed too far, maybe if they would not have gotten pregnant, maybe if they did not go on trips too often then the other person would still love them. Truth is, no matter what you would have done differently there is no possible way to stop the other person from doing things that you wouldn't appreciate them doing, you just can't, that person you are with or were with is free to make their own decisions, they are the consequence of their own choices.  No matter how hard one tries to be what the other person wants them to be, or how hard you try and do the right thing, the choices and actions of the other person all fall on them not on you.
If someone cheated on you, is not your fault, it was their choice, in a perfect relationship the other person would have come and talked to you about how they were feeling and why and things would have come out in the open before any cheating happened.  If your partner, husband, boyfriend, girlfriend, wife, decides to go do drugs, to go and get in trouble with the law, then that is their choice, you did not make it for them you did not forced them to do it so it is not your fault, so we should just stop taking the entire blame for it, and stop trying to figure out why it happened, the reason will come to you when you are not as hurt, because there will come one day that you will not feel as hurt and you will see things in a completely different perspective.
A real relationship is based on communication, trust and respect; if any of those are lost then the whole relationship fails, in order for communication to work both parties need to be able to listen to the other without getting upset. Communication cannot happen when two people are angry, is usually best not to talk when you are angry at someone because you might end up saying something that the other person will not like or that you will regret later and words that have been spoken cannot be taken back.
So next time you try to figure out why things did not work out  with the person you thought you could trust, and learn to love more than anything in the world or thought that loved you more than anything in the world, just know that you will not know the reason right when things happen, in fact you might never learn the real reason and sometimes the reason just is that you have learned and experienced everything there is to learn and experience from that particular person and is time to move on. Don't get stuck trying to figure out why, because if you do you might never know the why and definitely will end up closing the doors for the next person you are supposed to learn from and sometimes that next person is the one who you can constantly learn from and teach to, the one person you can truly speak to without fear of making them angry or upset, the one person you can totally be yourself with and vice versa. Don't let one failed relationship keep you from the one true and real relationship that the universe has been preparing you for.